Shipping
Our standard shipping method is using Federal Express. If you choose to use your own shipping account, please state on purchase order. We reserve the right to change the requested method of shipment.
Payment Terms
Payment can be made by credit card, check and wire transfer. Please see the details for each option below.
| Credit card | VISA, MasterCard or American Express are acceptable, and a 3% transaction fee will also be collected by the credit card processing company. You can click here to fill out the information collection form, or you can call us at +1-862-686-3898 to provide the information. |
| Check | Please read the instructions in the invoice and mail the check to 63 Chestnut Road, Suite 5, Paoli, PA 19301, USA. |
| Wire transfer | Please read the instructions in the invoice. The customer is responsible for all wire transfer fees and similar bank payment charges. Please be aware that we will charge 1.5% interest per month on late invoices. |
When we receive your order, our supply department will check it with our warehouse immediately and send you an order confirmation within 24 hours. After that, we will start to process your order and keep you updated with the order status. After we ship out the order, we will advise you the tracking number.
Email:[email protected]
Return Policy
We will try our best to resolve any claims of your order. All claims for replacement or credit/refund must be made within 7 days of receipt of goods with authorization from our customer service. Return shipments may not be accepted without prior authorization.
To enquire about the products or services, please kindly telephone or write to:
MuseChem
63 Chestnut Rd Ste 5,
Paoli, Pennsylvania 19301, USA
Tel: +1-862-686-3898
Fax: +1-323-978-5598
E-mail: [email protected] ; [email protected]
To ensure accuracy, please provide the following information if possible:
1.Compound name
2.CAS number
3.Quantity
4.Desired purity