1 Submit your Purchase Order(PO) via Email: [email protected]
2 Submit your Purchase Order(PO) via Fax:1-323-978-5598
3 Submit your Purchase Order(PO) via Online File upload.
How to make the payment?
Payment can be made by credit card, check and wire transfer. Please see the details for each option below.
| Credit card | VISA, MasterCard or American Express are acceptable. You can click here to fill out the information collection form, or you can call us at +1-862-686-3898 to provide the information. Please note there is a 3% transaction fee if you choose to pay by credit card, which will be collected ONLY by the credit card processing company. Our accounting department will send the receipt after we charge the credit card. |
| Check | Our accounting department will send a invoice to the customers who would like to make the payment via check. Please see the instructions in the invoice. And mail the check to 63 Chestnut Road, Suite 5, Paoli, PA 19301, USA. |
| Wire transfer | Our accounting department will send a invoice to the customers who would like to make the payment via wire transfer. Please see the instructions in the invoice. Customer is responsible for all wire transfer fees and similar bank payment charges. A 1.5% monthly surcharge might be added to invoices without standing balances over 30 days. |
How to trace your order?
When we receive your order, our supply department will check it with our warehouse immediately and send you an order confirmation within 24 hours. After that, we will start to process your order and keep you updated with the order status. After we ship out the order, we will advise you the tracking number.
Shipping
Our standard shipping method is using Federal Express. If you choose to use your own shipping account, please state on purchase order. We reserve the right to change the requested method of shipment.
Return Policy
We will try our best to resolve any claims of your order. All claims for replacement or credit/refund must be made within 7 days of receipt of goods with authorization from our customer service. Return shipments may not be accepted without prior authorization.
To enquire about the products or services, please kindly telephone or write to:
MuseChem
63 Chestnut Rd Ste 5,
Paoli, Pennsylvania 19301, USA
Tel: +1-862-686-3898
Fax: +1-323-978-5598
E-mail: [email protected] ; [email protected]
To ensure accuracy, please provide the following information if possible:
1.Compound name
2.CAS number
3.Quantity
4.Desired purity