How to enquire?

 

To enquire about the products or services, telephone or write to:

MuseChem

277 Fairfield Road

Fairfield, New Jersey 07004, USA

 

Tel: +1-862-686-3898

Email: [email protected] ; service@musechem.com 

 

To ensure accuracy, please provide the following information if possible:

1.   Compound name

2.   CAS number

3.   Quantity

4.   Desired purity

 

How to place an order?

 

To place an order, please send your PO to:

MuseChem

Email: orders@musechem.com

 

How to trace your order?

 

When we receive your order, our supply department will check it with our warehouse immediately and send you an order confirmation within 24 hours. After that, we will start to process your order and keep you updated with the order status. After we ship out the order, we will advise you the tracking number.

Any questions, please contact our supply department at any time.


Email: [email protected] 
 

Shipping

 

Our standard shipping method is using Federal Express. If you choose to use your own shipping account, please state on purchase order. We reserve the right to change the requested method of shipment.

 

Payment Terms

 

Payment terms are as detailed in the quote. Customer is responsible for all wire transfer fees and similar bank payment charges. A 1.5% monthly surcharge might be added to invoices without standing balances over 30 days.

 

Return Policy

 

We will try our best to resolve any claims of your order. All claims for replacement or credit/refund must be made within 7 days of receipt of goods with authorization from our customer service. Return shipments may not be accepted without prior authorization.