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How to enquire?

 

To enquire about the products or services, telephone or write to:

MuseChem

7220 Rosemead Blvd 

Suite 202-10 

San Gabriel, CA 91775, USA

Tel: +1-626-688-7521

Email: info@musechem.com ; service@musechem.com 

 

To ensure accuracy, please provide the following information if possible:

1.   Compound name

2.   CAS numbe

3.   Quantity

4.   Desired purity

 

How to place an order?

 

To place an order, please send your PO to:

MuseChem

Email: orders@musechem.com

 

How to trace your order?

 

When we receive your order, our supply department will check it with our warehouse immediately and send you an order confirmation within 24 hours. After that, we will start to process your order and keep you updated with the order status. After we ship out the order, we will advise you the tracking number.

Any questions, please contact our supply department at any time.

 

Shipping

 

Our standard shipping method is using Federal Express. If you choose to use your own shipping account, please state on purchase order. We reserve the right to change the requested method of shipment.

 

Payment Terms

 

Generally we need 100% prepayment for the first three times. After that, we accept NET 30 days to approved accounts. A 1.5% monthly surcharge may be added to invoices with outstanding balances over 30 days.

 

Return Policy

 

We will try our best to resolve any claims of your order. All claims for replacement or credit/refund must be made within 7 days of receipt of goods with authorization from our customer service. Return shipments may not be accepted without prior authorization.